Shoes Express likes to ensure that our customers are 100% satisfied. If you are not happy with your order, we are happy to accept a refund or exchange for you.

Products that you return or exchange must be unworn. Shoes Express does not guarantee wear or tear or any damage unrelated to the manufacturer.

The cost of returning orders for refund or exchange is the customer's responsibility.

We will not charge any extra shipping fee for exchange of orders returned to us, however, if the customer needs to exchange an order more than once, there will be a $10 shipping charge to cover the cost of return shipping.

PLEASE NOTE: WE DO NOT REFUND ANY SHIPPING CHARGES.

MAKING A RETURN

If you want to return a product to us for refund or exchange, you can do so through Australia Post, or if overseas through your relevant postal service.

Simply email us at sales@shoesexpress.com.au stating whether you would like a refund or exchange of your purchase. If you would like an exchange, please include in your email a description of the product you would like in exchange. We will send you a confirmation email with details of where to post your return to.

When you return products please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

All products returned must be unused and in original condition, undamaged, and returned within 30 days of delivery.